DTA Approach
Client & Value proposition
Problem
Many digital transformations fail because they start from the wrong end: the IT solution. On the contrary, we believe all successful transformations start from a deep understanding of the customer.
Competition is getting stronger, and your clients are being offered digital loans.
Clients are more demanding, requesting you faster turn-around times.
The pressure is growing for you to respond to your clients’ needs.
Solution
With help of the DTA, your products and service delivery – employing technology – is optimally aligned to your existing and new clients’ needs and capabilities, while at the same time ensuring responsible digital financial services (DFS).
Services:
- DFS market & competitor analysis
- Customer journey analysis
- Digital financial products & services design
Strategy & Structure
Problem
The microfinance sector is developing continuously. Your business model needs an upgrade to stay appealing for your customers and leverage technology.
You are unsure about what to do and where to start.
How can you mobilize your organization for innovation and change?
Solution
With help of the DTA, your corporate strategy and organization have integrated digital financial services (DFS) and your organization is lean and agile, ready to respond to innovation.
Services:
- Digital diagnostic & maturity
- Digital strategy & decision making
- Organisation re-design & change management
- Process mapping & efficiency improvement
- KPIs tracking guidelines
Technology & Data
Problem
The microfinance sector faces ever greater challenges, as urban locations are saturated, and serving rural areas entails higher operational costs. Also, financial service providers collect many data, but most decisions are not data-driven.
IT is a key enabler for your business, making your operations paperless/cashless to achieve operational efficiencies or to enhance customer services. Moreover, technology has placed data management at the forefront of financial inclusion to better adapt products and services for clients, manage risk and track social impact.
You have identified solutions, in sync with your digital strategy. How to make this reality?
Solution
With help of the DTA, you ensure a well-coordinated implementation in your operations, with IT systems that support digital financial services and automated ways of working in a well-integrated and secure way. The ultimate aim is proper implementation of digital channels and products. Such as digital field applications (DFA); mobile payments & banking; agent banking; ATM & payment kiosks; data analytics & credit scoring.
Services
- Digital financial products & services design
- Partner/vendor selection & contracting
- Process mapping & efficiency improvement
- Lean social outcome measurement
People & Capacities
Problem
For digital transformation to be successful, your staff needs to embrace digital ways of working and needs to be willing to support clients in adopting digital financial services.
Slow adaptation and indifferent or hostile attitudes can arise, with an adverse impact on customer service.
Solution
With help of the DTA, you ensure that your staff is prepared and motivated to use technology in their day-to-day work and capable to manage future change as well.
Services:
- Digital culture diagnostics
- Training needs analysis & development of training materials
- Project governance set-up & agile project management