DTA Services
The Digital Transformation Accelerator offers a comprehensive package of services for financial institutions, supporting you in different stages of your digital journey.
Digital Diagnostics
The DTA helps financial institutions assess the level of an institution’s digitalization, set the baseline and define the path to a more advanced state in the digital transformation process.
The assessment of institutions is done on the basis of the DTA Approach building blocks: Strategy & Structure, Client & Value Proposition, Technology & Data and People & Capacities.
Services
- Digital diagnostics & maturity
- Digital culture diagnostics
Digital Diagnostics – Measure before taking measures
Digital Strategies
Digital transformation should feed into the corporate strategic plan, and digital initiatives should be aligned with strategic indicators and goals.
The ultimate goal of the digital strategy is to identify the main areas of improvement and prioritize them by impact, viability, and feasibility to better allocate the institution´s resources. A digital strategy improves competitive advantages, generates efficiencies, and increases the internal users’ satisfaction and external clients’ experience.
Services
- Digital market & competitor analysis
- Customer journey analysis
- Digital roadmap
- Methodology transfer
Digital Strategies – Short and long range aiming
Digital Design & Implementation
Technology is effective in as much it improves the experience of the customer or user; therefore, human-centric design, awareness, and performance management should never be overlooked. DTA services support institutions to use design thinking and agile project management to help reach the most adequate solutions. Specifically, we aim to actively involve final users in the design process to enhance adoption, support prototyping, pilot test, measure, learn, adjust and deploy, and assess financial and performance impact.
In this way, the DTA supports a proper implementation of digital channels and products, such as digital field applications, mobile payments & banking, agent banking, ATM & payment kiosks and data analytics/credit scoring.
Services
- Digital financial products & services design
- Partner/vendor selection & contracting
- Process mapping & efficiency improvement
- CANVAS, business model and profitability analysis
- LEAN data management
- KPIs tracking guidelines
- Performance evaluation and improvement for digital channels and products
Digital Design & Implementation – Own the process
Training & Coaching
Organizations need to fundamentally change their way of working to respond to a continuously changing environment. Innovation, agility and adaptability are elements to be embedded in every organization’s culture. We believe that every organization should be self-sustainable to respond; therefore, we aim to transfer knowledge by delivering onsite and online trainings, as well as coaching sessions to develop internal capacities within institutions.
Services
- Training needs analysis & development of training materials
- Project governance set-up & agile project management
- Organisation re-design & change management
- Digital awareness & adoption program